Refund policy

Return & Refund Policy

We want you to be confident in your purchase from POFL Cleaner.

Returns
We accept return requests within 30 days of delivery.

To be eligible for a return:
    •    The item must be unused, unopened, and in its original packaging
    •    Proof of purchase is required

Due to the nature of cleaning products, opened or used bottles are not eligible for return.

How to Start a Return
To request a return, please email us at:
📧 info@poflcleaner.com

Once your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and make it right.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 5–7 business days.

Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.